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Information and notices based on the Specified Commercial Transactions Act

Information and notices based on the Specified Commercial Transactions Act

Distributor Smiling Duck inc
14252 Culver Dr, A-901, Irvine, CA, 92604
Product Prices Based on the price shown for each product.
Payment Methods Credit card (JCB/AMEX/VISA/MASTER)
Payment Due Date Credit card: Varies by credit card issuer.
Product Shipment Date Products will be shipped approximately in 10 business days after your order has been confirmed as they are assembled to order.
This may take longer in the event heads, shafts, etc. are out of stock.
In that case, we will contact you within 3 business days after your order is placed with an estimated shipping date.
* We do not ship on weekends and holidays.
Returns and Exchanges

Cancellations and Exchanges

We do not accept any cancellations or exchanges after your order has been confirmed. Thank you for your understanding.

If the product itself is defective or damaged upon arrival, or if there has been an error in shipping,  please contact us within 7 days of receipt, we will replace it with an undefective product or component. 

Products will be shipped in our cardboard designated for shipping.

Please note that even if the cardboard is scratched or crushed, products cannot be exchanged if they are not damaged. 


Please note that all custom products are made to order and cannot be returned or exchanged. As each custom product is made specifically for you, we are unable to accept returns or offer refunds.

Handling of Personal Information See here for our Privacy Policy.

*We will provide all information other than the above without delay if requested at the time of transaction. Please send inquiries to the email (」above.