Refund policy

Cancellations and Exchanges

We do not accept any cancellations or exchanges after your order has been confirmed. Thank you for your understanding.

If the product itself is defective or damaged upon arrival, or if there has been an error in shipping, please contact us within 7 days of receipt. We will replace it with an undefective product or component. You are responsible for returning the item at your own expense.

Products will be shipped in our cardboard designated for shipping.
Please note that even if the cardboard is scratched or crushed, products cannot be exchanged if they are not damaged.

Our company assumes no responsibility for any damage or loss of the product during shipping. While we strive to ship the product in the best possible condition, if the packaging is damaged during transit, we kindly ask you to inspect the product in the presence of the delivery agent.

Warranty

A 24-month warranty is provided. Reach out to our team via our contact form for warranty activation. All shipping expenses to Japan will be the responsibility of the customer.

Returns

Please note that all custom products are made to order and cannot be returned or exchanged. As each custom product is made specifically for you, we are unable to accept returns or offer refunds.